Shipping policy

Every phone case is made to order and carefully prepared before shipment.

Processing Time

Orders are typically processed within [2 to 5 business days] before shipping.

Processing time does not include weekends or public holidays.

During busy periods, launches, or holidays, processing times may be slightly longer.

Shipping Times

Delivery times vary depending on your location, local shipping carriers, customs processing (if applicable), and seasonal demand. Estimated shipping information will be provided at checkout where available.

Processing Time
Orders are prepared and processed before shipment. Processing times may vary depending on order volume and production requirements.

Delays
While we do our best to ensure timely delivery, occasional delays may occur due to factors outside our control. We appreciate your patience and understanding.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (when available).

Please allow some time for tracking updates to appear.

Shipping Address

Customers are responsible for entering the correct shipping information.

If an incorrect address is entered and the order has not started production yet, contact us as soon as possible.

We cannot guarantee changes after production or shipment.

Delays

Alomi is not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Weather conditions
  • High seasonal demand
  • Incorrect address information
  • Events outside our control

Customs & Import Fees

International orders may be subject to customs duties, VAT, taxes, or import fees depending on your country.

These charges are the responsibility of the customer.

Lost or Missing Packages

If your tracking shows no movement for an extended period or your package appears lost, please contact us and we will do our best to help.

If tracking shows delivered, please contact the shipping carrier first.

Damaged Orders

If your order arrives damaged, contact us within 7 days of delivery and include:

  • Order number
  • Photos of the product
  • Description of the issue